PrintVeez
Privacy Policy
In short: we collect the information needed to run your PrintVeez account and the work you put into it. We use it to provide the service, not to advertise to you, and we do not sell it.
If you sign in with Google, we only receive your name and email address, and use them only to sign you in.
1. Who we are
PrintVeez is a print management system (estimates, jobs, invoices, purchasing, inventory and B2B online stores) provided by Globo Technologies ("we", "us", "our") at app.globotech.tech. This policy explains how we handle personal information when you visit our website, create an account, or use PrintVeez.
For questions about this policy, email info@globotech.tech.
2. Information we collect
Information you give us
- Account details: your name, email address, company name, phone number and password when you sign up or are added as a user.
- Company details: your business name, address, logo, tax and bank details, and the settings you choose.
- Business records: the customers, contacts, estimates, jobs, orders, invoices, purchase orders, products, prices, notes and files (such as artwork) that you and your team enter or upload.
- Messages: emails you send to customers or suppliers through PrintVeez, and messages you send to us for support.
Information collected automatically
- Usage and device information: your IP address, browser type, the pages you open, the date and time, and error reports. We use this to keep the service secure and to fix problems.
- Cookies and browser storage: see section 7.
Information from services you connect
- Google: if you sign in with Google, see section 3.
- Accounting software: if you connect Xero, QuickBooks Online or Sage, we receive the access needed to send your invoices, contacts and purchase orders to that system, and the details needed to match records, such as account codes and tax rates.
- Payment providers: if you or your store customers pay by card, the payment provider (for example Stripe, PayPal or Braintree) processes the card. We receive the result of the payment and a reference. We do not receive or store full card numbers.
3. Signing in with Google
You can sign in to PrintVeez with your Google account. When you do, Google shares your email address, first name and last name with us. We use them only to:
- find your existing PrintVeez account, or create a new one if you ask us to;
- sign you in.
We do not ask for, and cannot see, your Google password, emails, contacts, calendar or files. We do not use information from Google for advertising, we do not sell it, and we do not share it with anyone except as needed to provide sign-in.
PrintVeez's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
You can remove PrintVeez's access at any time in your Google account under Third-party apps and services. You can then still sign in with your email address and password.
4. How we use information
| What we do | Why we are allowed to |
|---|---|
| Provide PrintVeez: your account, your records, emails and documents you send, integrations you connect | To perform our contract with you |
| Sign you in, keep accounts separate, detect misuse and keep the service secure | Our legitimate interest in a safe, reliable service, and our contract with you |
| Answer support requests and tell you about changes to the service or your subscription | Our contract with you and our legitimate interests |
| Bill your subscription and keep financial records | Our contract with you and our legal obligations |
| Fix errors and improve PrintVeez, using usage information | Our legitimate interest in improving the service |
| Send product news or offers | Only with your consent; you can unsubscribe at any time |
We do not sell personal information, and we do not use your business records to advertise to you or to your customers.
5. Your customers' information
When you use PrintVeez to keep records about your own customers, suppliers and their contacts (including people who order through your B2B store), you decide what is entered and why. For that information you are the controller and we act as your processor: we store and process it only to provide PrintVeez to you and on your instructions. You are responsible for having a lawful basis to collect it and for telling those people how you use it.
If someone asks us about information that belongs to one of our customers, we will pass the request to that customer.
6. Who we share it with
We share personal information only where needed to run PrintVeez:
- Service providers that host the service, store backups and deliver email for us. They may only use the information to provide their service to us.
- Services you choose to connect, such as your accounting software or payment provider. What is sent depends on the settings you choose.
- People you send things to, such as estimates and invoices you email to your customers, or purchase orders to your suppliers.
- Authorities, when the law requires it, or to protect the rights, property or safety of our users, the public or us.
- A buyer of our business, if Globo Technologies or PrintVeez is sold or merged. This policy would continue to apply to your information.
7. Cookies and browser storage
PrintVeez uses cookies that are needed for it to work: one keeps you signed in while you use the app, and one remembers your sign-in so a server restart does not log you out. The app also saves small preferences in your browser, such as list filters and the last tab you opened. We do not use advertising or tracking cookies, and we do not use third-party analytics in the app.
You can clear cookies in your browser at any time. If you block them, you will not be able to sign in.
8. How long we keep it
We keep your information for as long as your account is active and as needed to provide PrintVeez. When you close your account, we delete your information or make it anonymous within a reasonable time, except where we must keep it longer by law, such as tax and accounting records, or to resolve disputes. Backups are overwritten on a rolling schedule.
9. Security
We protect information with encrypted connections (HTTPS), access controls that keep each company's records separate, restricted staff access, and regular backups. No system is completely secure, so please use a strong password, keep it private, and remove users who no longer need access. If a breach affects your personal information, we will tell you and the authorities where the law requires it.
10. International transfers
Our service providers may store or process information in countries other than yours. Where we transfer personal information across borders, we take steps to make sure it stays protected as described in this policy and as required by law.
11. Your rights
Depending on where you live, you may have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct or delete it;
- ask us to stop or limit using it, or object to how we use it;
- get your information in a portable format;
- withdraw consent where we rely on it, such as for marketing emails.
Most account and business details can be changed directly in PrintVeez. For anything else, email info@globotech.tech. We may need to confirm your identity first, and we will reply within the time the law allows. You can also complain to the data protection authority where you live.
12. Children
PrintVeez is a business tool and is not intended for anyone under 16. We do not knowingly collect information from children.
13. Changes to this policy
We may update this policy as PrintVeez changes. We will change the date at the top, and if the changes are significant we will tell account owners by email or in the app before they take effect.
14. Contact us
Globo Technologies
Email: info@globotech.tech
Website: globotech.tech